🔄 Refund & Returns Policy – NEXA
Effective Date: May 11, 2026
At NEXA, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
📦 Return Policy
Customers may request a return within 15 Days of receiving the product.
To be eligible for a return:
✔ The item must be unused and in original condition
✔ The product must be in its original packaging
✔ Proof of purchase or order confirmation is required
✔ Items damaged by misuse or improper handling are not eligible
❌ Non-Returnable Items
The following items cannot be returned:
- Digital Products
- Gift Cards
- Downloadable Software
- Personal Care Items
- Customized or Personalized Products
- Sale / Clearance Items
💰 Refund Policy
Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund.
If approved:
✔ Your refund will be processed within 5–10 business days
✔ The refund will be sent to your original payment method
🚚 Shipping Costs
- Shipping charges are non-refundable
- Customers are responsible for return shipping costs unless the item received was damaged or incorrect
📭 Damaged or Wrong Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging.
We will replace the item or issue a full refund at no additional cost.
🔁 Exchange Policy
We only replace items if they are:
- Defective
- Damaged
- Incorrectly delivered
⏳ Late or Missing Refunds
If you have not received your refund yet:
- Check your bank account again
- Contact your payment provider or bank
- Processing times may vary depending on your financial institution
📞 Contact Us
For any return or refund inquiries, please contact our support team through the official NEXA website.
We are committed to providing a smooth and secure shopping experience for all customers.