🔄 Refund & Returns Policy – NEXA

Effective Date: May 11, 2026

At NEXA, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

📦 Return Policy

Customers may request a return within 15 Days of receiving the product.

To be eligible for a return:

✔ The item must be unused and in original condition
✔ The product must be in its original packaging
✔ Proof of purchase or order confirmation is required
✔ Items damaged by misuse or improper handling are not eligible

❌ Non-Returnable Items

The following items cannot be returned:

Digital Products
Gift Cards
Downloadable Software
Personal Care Items
Customized or Personalized Products
Sale / Clearance Items

💰 Refund Policy

Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund.

If approved:

✔ Your refund will be processed within 5–10 business days
✔ The refund will be sent to your original payment method

🚚 Shipping Costs

Shipping charges are non-refundable
Customers are responsible for return shipping costs unless the item received was damaged or incorrect

📭 Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging.

We will replace the item or issue a full refund at no additional cost.

🔁 Exchange Policy

We only replace items if they are:

Defective
Damaged
Incorrectly delivered

⏳ Late or Missing Refunds

If you have not received your refund yet:

Check your bank account again
Contact your payment provider or bank
Processing times may vary depending on your financial institution

📞 Contact Us

For any return or refund inquiries, please contact our support team through the official NEXA website.

We are committed to providing a smooth and secure shopping experience for all customers.